Reference

How We Handle Your Account Data at kakustoto

Your account data — including your registered wallet details for DANA, OVO, and GoPay — is handled with a clear purpose: to process your transactions and keep your account secure.

DANA, OVO, GoPay wallet data protectedNo data sold to third partiesAccount access secured with encryptionYou can request your data any timeAvailable where local law permits

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every page of kakustoto, meaning the data moving between your device and our servers — including your wallet details and session tokens — is not readable in transit. Retention periods differ by data type: active account data is held while your account is open, and transaction records are kept for the period required to handle disputes or comply with applicable regulations in supported regions.

SSL Encryption in Transit All data exchanged between your device and our platform travels over SSL. This covers your login session, your DANA or OVO wallet references, and any support messages you send.

Cookie Controls in Your Browser We use session cookies to keep you logged in and functional cookies to remember lobby preferences. You control these from your browser settings; blocking them may affect how pages load.

Account Access and OTP Verification Login to your account uses an OTP step sent to your registered contact. If you notice a session you did not start, contact live chat immediately to lock the account.

Data Retention and Deletion Requests We keep your data for as long as your account is active and for the period needed to close any open dispute. You may request deletion by contacting support — subject to any legal hold that applies in your region.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Choices

Live Chat Open the live chat widget from any page in your account. Our support team handles data access and correction requests during available hours for Indonesia.

Email Support Send your data request or privacy question to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — linked to your account.

Account Settings Some preferences — like cookie consent and marketing communication opt-out — are managed directly inside your account settings without needing to contact support.

What Information We Collect and Why

kakustoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with kakustoto, we collect the details needed to run your account — your registered name, contact information, and the e-wallet identifiers you use for deposits and withdrawals via DANA, OVO, or GoPay. We also collect device and session data, including your

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IP address and browser session tokens, to detect unusual login activity and keep your account from being accessed without your knowledge. Transaction records — amounts, timestamps, and wallet references — are retained so we can resolve any dispute you raise about a payment clearing or a
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withdrawal being delayed. We do not store your full e-wallet PIN or any authentication credential your payment app manages. Cookies and local storage help us remember your session preferences and serve the lobby correctly on your device. You can clear these through your browser settings at
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any time without losing your account. Data collected through your use of the platform is processed only for the purposes described here: account operation, fraud prevention, and support resolution. We do not sell or rent your personal information to marketing third parties. Availability of the platform
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and applicable data handling depends on local law and the eligible regions you access from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Policy Questions, Answered

These are the questions we hear most often about how your data is handled on kakustoto. If your question is not covered here, reach us via live chat or email and we will respond with the specific detail you need.

We collect your registered name, contact details, and the e-wallet identifier — DANA, OVO, or GoPay — you use for transactions. Device and session data is also logged to protect your account from unauthorised access.

We do not sell or rent your personal information. Data may be shared with payment processors like DANA or OVO only to the extent needed to complete your transaction or resolve a dispute you have raised.

Contact support via live chat or email with your registered account name and linked wallet type. We will confirm your identity and provide the data we hold within the timeframe that applies in your eligible region.

Yes. Submit a deletion request through live chat or email. We will process it subject to any legal retention obligations — for example, transaction records may need to be held for a set period under applicable local regulations.

We use session cookies to keep you logged in and functional cookies for lobby preferences. You can clear or block them in your browser settings; some lobby features may not work correctly if essential cookies are disabled.

No. We never store your e-wallet PIN or authentication credentials. We only hold the wallet identifier — your registered DANA, OVO, or GoPay account reference — needed to match your deposit or withdrawal to your account.

How We Handle Your Account Data at kakustoto

Data Handling, Cookies, Security and Retention

Reach Us About Your Privacy Choices

Your Privacy Policy Questions, Answered

01 What personal data does kakustoto collect when I open an account?

02 Does kakustoto share my data with other companies?

03 How do I request access to the data kakustoto holds about me?

04 Can I ask kakustoto to delete my account data?

05 How does kakustoto use cookies and can I turn them off?

06 Is my DANA, OVO, or GoPay wallet PIN stored by kakustoto?

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