Reference

Terms and Conditions for Your kakustoto Account

Before you open an account or use any service on kakustoto, these terms set out what we expect from you and what you can expect from us.

DANA, OVO, GoPay wallet rulesAccount eligibility by regionFair use policyWithdrawal verification stepsIndonesia access conditions
kakustoto Terms and Conditions for Your kakustoto Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights

kakustoto takes account integrity seriously. We use SSL encryption on every page and require identity verification before processing withdrawals, which means your funds move only to a wallet you have confirmed as yours — whether that is your DANA, OVO, or GoPay account. We hold account data only as long as needed to run your account and meet our legal obligations; once an account is permanently closed, personal data is handled according to applicable data retention rules.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of what we hold by contacting support.

Cookie Use

We use cookies to keep your session active, remember your preferred wallet method, and measure how our pages load on your device. You can manage cookie settings through your browser at any time.

Account Security

Every login uses an OTP sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered wallet — switching from OVO to DANA or GoPay — submit a request through the Account Settings page and complete the wallet re-verification step before the change activates.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Team online

Live Chat

Open the chat window directly from your account dashboard. Our support team handles account terms questions, wallet verification queries, and access eligibility issues around the clock.

Email Support

Send a detailed message to our support address if your question involves account documentation, wallet connection disputes with DANA, OVO, or GoPay, or a formal terms clarification request.

Account Help Centre

Access the Help Centre from your profile menu. It contains step-by-step answers on how our terms apply to specific account actions, withdrawal verification, and regional access conditions.

Common Questions About Our Terms

If something in our terms is unclear, these answers cover the questions we hear most often. For anything not listed here, our live chat team can walk you through the relevant section directly.

The account terms are the same regardless of which wallet you use. Each wallet provider's own transfer conditions apply on their side, but your account rights and obligations on kakustoto stay identical.

Inactive accounts may be flagged after an extended period without login. We will contact you on your registered number before taking any action, and your balance remains accessible once you re-verify your wallet.

We can suspend an account immediately if we detect a serious terms breach — such as providing false registration details or using a wallet not registered in your name. We will notify you afterward and explain the next steps.

Send a data request through email support or live chat. We aim to respond within a reasonable period and will provide a summary of the account information we hold, subject to applicable local law.

Reach our support team via live chat or email before the updated terms take effect. If you choose not to accept the new terms, you can close your account and withdraw your balance without penalty.

Access to kakustoto and the applicability of these terms depend on local law in your region. Where local law permits access, these terms apply in full. Eligibility varies by region across Indonesia.